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cdg's avatar
cdg
Friendly Neighbour
2 years ago
Solved

Set up Amazon Prime not working in My Telus web app

Hello,   I'm trying to connect my Telus account to Amazon Prime. The Set up Amazon Prime link in the My Telus web app does nothing when I click it except for a brief flicker on the web site/browser...
  • cdg's avatar
    cdg
    2 years ago

    I called support yesterday and the person I spoke with acknowledged the problem was on Telus' side and said it would be fixed within 24-48 hours. I ended up removing Prime from my account, so I'm not able to test whether it's working now. Good luck!

El-Eric's avatar
El-Eric
Icon for Community Manager rankCommunity Manager
2 years ago

Hey Chris, not that I am aware of but I can find out.

 

I would try incognito mode and see if that works

cdg's avatar
cdg
Friendly Neighbour
2 years ago

Hi El-Eric,

Thanks for looking into it. I tried in incognito mode and the same thing happens when I click the Setup Amazon Prime link - ie. nothing.

Thanks,

Chris

  • El-Eric's avatar
    El-Eric
    Icon for Community Manager rankCommunity Manager
    2 years ago

    That's odd. Are the rest of the streaming services working fine? Were you successful in linking those?

    • cdg's avatar
      cdg
      Friendly Neighbour
      2 years ago

      Yes. I was able to successfully link my Disney+ account on the same day I first tried to link my Amazon Prime account.

       

      I've had my Netflix account setup for a couple years now so I can't say whether or not I would be able to link it successfully today.

      • El-Eric's avatar
        El-Eric
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Fair enough - so the only service giving you issues is Prime.

         

        I would ask that you contact our customer service team for assistance as they have steps they can follow to troubleshoot the issue.

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