Service Issues

[MPapa15]

BEEP BEEP BEEP!!!! smoke detector low on battery. 

I can manage, and I did... but what is up with this horrible AI answering machine that keeps redirecting me for 45 mins before i can speak with someone??? and when i do, its the wrong department.

this is home security? no 24 hr service? i am so disappointed with the service, generally, from TELUS. last night really bothered me. not being able to get ANY kind of help for my HOME? 

[TELUS_Support]

Definitely not the experience we want for our customers! We have a video to show how to do this here:  https://www.youtube.com/watch?v=otZ-QnF_YE0

Also, you can always reach out to us here via private message if you ever have any inquiries or need help contacting a team and we can get you in touch. Appreciate your patience!