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Not receiving calls from a particular number
This is my call log with work. They phone me each morning to assign me for the day. However, I haven't received any calls from them since February. They said they've tried phoning me multiple ...
As of today, their calls are coming through. Unfortunately they don't believe me that there was something wrong and that I was just not answering my phone. 😞 But it's fixed now so just going to have to do a lot more hours than I intended.
I have no idea what caused it but it seems like it must have been my end since after having a diagnostics done, the issue is resolved, even if they came back fine. 🤷:female_sign:
So if anyone else has this problem, have telus do a test on your line and it may fix it even if it shows no issues.
FuzzyLogic
Community Power User
Community Power UserPossibly Call Control is enabled on your phone?
I don't have it on. When I did, I had the number whitelisted
TELUS_SupportOfficial Support Team
That's definitely odd. Have you had the chance to speak with our Tech Support team about this?
As of today, their calls are coming through. Unfortunately they don't believe me that there was something wrong and that I was just not answering my phone. 😞 But it's fixed now so just going to have to do a lot more hours than I intended.
I have no idea what caused it but it seems like it must have been my end since after having a diagnostics done, the issue is resolved, even if they came back fine. 🤷:female_sign:
So if anyone else has this problem, have telus do a test on your line and it may fix it even if it shows no issues.
I never used call control, Plus if it was on it would prompt the caller to enter a number from their keypad. For me, my landline number was just blocked one day only to my cell number. Calls from our landline would go through on our 3 other cellphones and every other phone.
But, if I press *67 and then my cell number, the call goes through. The phone rings and there is a notification from a private number.
