Fine Print Scam

[rd1949]

  Why doesn't Telus notify me via email when my 2 year contract is about expire so I don't get a $100.00 surprise increase.?  

[TELUS_Support · Accepted solution]

Hi @rd1949 - Your service agreement is listed on your My TELUS account and can be looked at at anytime.

We also list the end date of discounts every month on the bill from their start. To easily keep track of your bill and service agreements we also have the My TELUS app for your convenience. Email is the least reliable method of communication as an error can prevent the email from going out. The best way to keep track is to check your My TELUS as that will be up-to-date throughout your tenure with us

[TELUS_Support · Accepted solution]

Hi @rd1949 - Your service agreement is listed on your My TELUS account and can be looked at at anytime.

We also list the end date of discounts every month on the bill from their start. To easily keep track of your bill and service agreements we also have the My TELUS app for your convenience. Email is the least reliable method of communication as an error can prevent the email from going out. The best way to keep track is to check your My TELUS as that will be up-to-date throughout your tenure with us

[rd1949]

Thanks for nothin'!!

[rd1949 · Accepted solution]

Email works for my dental appointments. What's the difference

[rd1949]

Telus is good at making errors

[El-Eric]

In general we strongly advise to check your bills when they are due for updates or errors so you don't pay for something unexpected.

Typically we receive the feedback that not a lot of people read their bills but I am willing to bet that even less read our emails.

Instead of sending an email once a year before your service agreement ends, the billing team placea the ending of discounts on your bill. You receive 24 of those per service agreement and that's sent via email. All you need to do is click on "View my bill" within the email.

The email notification is sent the way you wish it was done, but the link is rarely clicked. We can't force users to click/read our emails so instead we provide ways to get the information needed.

[rd1949]

People rarely read bills online since Telus started charging for paper bills

[El-Eric]

Like I said, we provide the tools to access the information but we can't force people to use them.

All of your previous bills are conveniently on My TELUS. The need for paper bill is there for those with difficulties and we do accommodate special circumstances but for convenience they are all there. If you take a look at utilities, banks, etc, all statements are primarily done online as paper can be lost in the mail, destroyed, tampered, stolen, etc. 

The bills can be printed as well if the user wishes to look at the paper bill. With the recent labor disruptions that have happened in the last 6 months I'm sure we can agree that paper bills are not a reliable way to receive information. So we send emails with all the links needed to get your bill and we have an app that helps achieve that goal faster.

[rd1949]

"All of your previous bills are conveniently on My TELUS". This is what I got since 6:am this morning. How long is shortly?.

"Our login system is currently down for maintenance. Please try again shortly. "

OK Telus wins. I think we should forget about all this and get on with our miserable lives