When a device is chosen to receive a software update, we make sure it's set up to deliver the best possible customer experience. To achieve this, the update goes through several steps involving multiple parties before it's released. Typically, a second version of the software is created based on feedback from TELUS and the device manufacturer. This new version is tested again to fix any issues found earlier.
For a look at some of the upcoming device software releases, please see the Software Update article.
Here’s a look at the life cycle of a software update:
*Originally a blog by our Product Manager, @MarcTELUS, we've republished the software lifecycle as an article as it still holds true today.