activation fee

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Advocate

I think I am charged 161.00 cause of the new phone line and phone Please help thanks I should be only charged 55.00 55.00 for both lines a month = 110.00 plus tax. What gives? 


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Ambassador

Hi Rodney2007_2007. Your first bill is prorated, meaning that you are billed from the day you activated the lines until the end of your bill period and for one month in advance. Your next bill will be $110 +tax if there are no overages.

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Helpful Neighbour

 

first bill is composed of partial charge and one full month charge. when you first setupup your account, you were given your own billing cycle which date is nomally different on the date you started your servcie. for example: you started your service june 1 but your billing cycle close date is june 10.

 

partial charges are the usage  from june 1-10 + the one full month charge considered as month in advance. this kind of biling happens everytime you make some changes on plan or features ( data add-on for example)

 

if your plan is $55 your charge will be like this: $55 devided by 30 days multiplied by 9 days (1-10) = $16.50 + $55 month in advance.

 

computaion is same with feature.

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Most Helpful
Ambassador

Hi Rodney2007_2007. Your first bill is prorated, meaning that you are billed from the day you activated the lines until the end of your bill period and for one month in advance. Your next bill will be $110 +tax if there are no overages.

View solution in original post

Highlighted
Most Helpful
Helpful Neighbour

 

first bill is composed of partial charge and one full month charge. when you first setupup your account, you were given your own billing cycle which date is nomally different on the date you started your servcie. for example: you started your service june 1 but your billing cycle close date is june 10.

 

partial charges are the usage  from june 1-10 + the one full month charge considered as month in advance. this kind of biling happens everytime you make some changes on plan or features ( data add-on for example)

 

if your plan is $55 your charge will be like this: $55 devided by 30 days multiplied by 9 days (1-10) = $16.50 + $55 month in advance.

 

computaion is same with feature.

View solution in original post