Same as many other customers, my roaming in Mexico doesn't work, I'm paying way too much for a plan that supposed to work in my travel to Mexico and I have to connect to a WiFi all the time because roaming doesn't work, I tried to restart the phone m...
Hi, I'm planning a trip to US and I currently have the "Unlimited 5G+ Premium unlimited CAN-US-Mexico plan. I want to confirm, if I should keep "Mobile Networks" setting as having my Data on or off? I understand that with this plan, I should not be c...
Good day, I used to be with Telus and switched to another company. During my time with Telus, I subscribed to the Stream+ service. When I changed from Telus to another company, I did not cancel my Stream+ subscription and am still being billed for it...
I received a new phone as a replacement for one ending it's Bring it Back term. I was never sent a shipping label. This should be a simple fix right? Wrong. I visited a store and they told me they can't help me because it was through a telesales pers...
It should be illegal to put a person whom suffers from a disability on the phone with AI instead of a human who can feel empathy and understand that the customer will need accomodations, and possibly their situation is outside the control of a roboti...
I have been struggling and unable to obtain business support from Telus!I get technical issues using the Business Support request form on either the MyTelus app or their web portal, I call the *611 or the toll free number , struggle to get past the v...
I am experiencing persistent harassment from Telus, specifically from the number 1-866-369-9826. Despite multiple requests to stop, the calls continue unabated. I insist that Telus put an end to this harassment. They Keep calling day after day all ho...
I want to know if it’s possible to cancel my service without a cancellation fee or buyout. I’m extremely dissatisfied with my service, not that Telus has cared to answer any of my complaints or questions. Each month I am charged double what I was quo...
I have had a prepaid mobility account for several years, always on automatic top-up. Never a problem until this week.I received the usual text message telling me my plan was automatically renewed. Tried to make a call the next day. A recording tells ...
Has anybody ever had luck changing a business account to personal account?? No longer have a business and want a less expensive personal plan. Went into a Telus store and was told to call Telus support. Called and Telus support told me they couldn’t ...
This is a safe space to share your feedback, ask for help and answer questions. Check out these helpful links to familiarize yourself with the community and some of its members.
