Why does TELUS keep billing incorrectly.

[Elochai]

I had to call in last month for the same issue and go through an hour on the phone with monkeys (yes literal monkeys) screaming in the background of the support rep I got, just to get this fixed.

Now once again, my bill came out, I paid it, and just check the site again and TELUS had magically add money owing onto the bill that doesn’t exist. The total due on page 1 vs the total due on page 3 that breaks down all costs is once again different. It off by 1 cent, which is nothing but still why is TELUS continuing to add 1 cent onto each bill after paying the amount owed in full.

[TELUS_Support]

Hello, please feel free to send us a private message and we can discuss the billing further.

[Elochai]

I have contacted support again. Which TELUS needs to do better at. Contacting chat support only to be told after waiting that they can’t do anything with billing and you have to call, makes chat support useless.

Calling and waiting an hour to speak to someone each month for the same issue is a major waste of time as well.

The charge has been removed again this month, with the representative, once again not understanding why the bill is adding on an extra 1 cent when the bill total is correct on page 3 of the bill.

What worst, is that it going to happen again on the next bill because he doesn’t know how to fix the error on the billing system. So I’ll have to call in again to dispute an extra charge being added on that doesn’t exist anywhere on the bill.

[Elochai]

Just keeps getting better with billing incorrectly.

I got my bill for this month and I see partial charges of $0.03 and I don’t know why or even how for a monthly bill. Then I noticed on today when the bill came out, my Rate Plan was removed from my account Oct 26, and then added back at a higher price by $3 extra on Oct 28 (today).

I didn’t authorize any of this, so why is TELUS removing and re-adding my plan ? Why am I getting stuck with partial charges for this, and why are you making changes without asking me ?

[TELUS_Support]

Hey @Elochai - as mentioned before, we can help if you can send us a private message. Thanks!