For the last year or so, I've been unable to update my plan via the website or the app. It always says that I've updated my plan already this billing cycle, and I'll be able to update it again on November 25th. In reality every month I don't update the plan and the date gets pushed back another month. It's so irritating to have to call and wait on the phone to change the plan with an agent, which I last did about a year ago. That agent was supposed to have the issue repaired with me not being able to update it myself. I've raised the issue with phone support 2 or 3 times but none of them have been able to get it fixed. It's a big waste of time to call to change the plan when a better plan is available when it otherwise takes a minute on the app or website. Can anyone help with this please?
