Stream+ Activation Error

[Cwg23]

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putting in payment information for Stream+ have received the emails for activation but have not been able to link or create account for any of the three streaming services listed above; due to the error message. Not sure what's going on or how to fix this. 

[Vera]

I’m having the same problem. It’s been two weeks. I’ve been on the phone with them every three days they keep making promises to me and the only thing that’s working is Netflix. The service is not even that good and I don’t understand how every time I call. It’s always an hour. Wait who’s waiting an hour I know that your customer service line is not that busy. How hard is it to send me another email or fix the activation you guys are so quick to take my money, but it takes so long for you guys to fix a problem

[TELUS_Support]

We will send you a private message.

[hleedell]

This issue has been resolved.

Thank-you!

[Vera]

Still NOT WORKING!!! for the third time I’ve been offered another phone call saying that yesterday the issue would be fixed and the guy I was ignored. I’m going to report you guys to a better business bureau because this behaviour is not only ridiculous but against the law for you guys to be taking people’s money for services that don’t work

[TELUS_Support]

Hi Vera, we replied to your private message and have someone looking into it. We will get back to you shortly. 

[Wendy4]

How did you get it resolved?

[Nammer]

Hi,

Can someone from your team reach out to me. I've cancelled Stream+ Basic since Oct but keep getting billed for it each month. I signed up for it, didn't use it and called in the next day to cancel it. I see the subscription as active in my telus web but when I click to manage subscription or any available button. I keep getting an error. I just wanted this to be cancelled once and for all and to not be charged for it as I have to keep calling you every month to get the $16.80 credited. 

[Nammer]

Hello,

Can someone from you team contact me please? I keep getting charged for Stream+ Basic every month but I cancelled it back in Oct. The sales rep lied to me and told me that I had to get Stream+ Basic as part of my rate plan which I knew was a lie. I didn't want to argue with them so I got it and called back the very next day to cancel it. I never activated it at all. I keep getting charged $16.80 each month even though it's supposed to be cancelled and you guys have to keep giving me a credit for it. 

When I go onto the mytelus website. I see under subscriptions that it's active but when I click on manage subscriptions. It gives me an error and it's been this way since day 1. Last month I spoke to one of your reps that gave me this link. https://www.telus.com/en/subscription/supportform which I had filled out and was assured that it would be cancelled. 2 days ago, I see a charge on my credit card for it again. Please get someone to help me rectify this as it's very frustrating

[TELUS_Support]

Hi @Nammer we can help. We'll send you a private message to help you

[Siegs13]

All the app was updated todoay and I was able to get in and activated. 

[Steamplustheft]

Signed up for Stream+ September 26.  Was told I could have additional subscribers as Netflix offers this for 2 extra households. As soon as I tried to activate, I received a message that additional households are not available at this time on Stream plus.

So, I called Telus to cancel Stream+ the next day.  Today is December 12, 11 weeks, 2 and a half months later and nobody at Telus has been able to figure out how to cancel this. I have made more than 10 phones calls, spent in excess of 5 hours on the phone, connected multiple times with agents on "chat," and sent in the online escalation forms at least 4 times. I've been promised many, many callbacks that never actually occur.  

After my credit card was charged again in October, I cancelled my credit card. November 26 I received an email saying I needed to update my payment information or my subscription would be cancelled. I received another email a few days later saying my subscription was going to be cancelled.  I've sent a detailed report to my credit card company and they are going to go after Telus for the charges. And, because of the post office strike, I am without a credit card. 

To this day, the only thing I've ever seen on my telus online account is "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Even today, I see this message. Is my subscription even cancelled?  Who knows?  I'll never ever ever sign up for anything other than super basic stuff with Telus again.  

Why do they keep selling these subscriptions when they have lost control of the back end that processes everything?  This is unbelievably unacceptable. And, it's actually theft.  I said to stop charging me and they continued.  

[TELUS_Support]

Hi there, we will send you a private message. 

[Vicente]

I'm having the same issue...I was able to switch my netflix account but not disney or prime.

[TELUS_Support]

@Vicente Any changes with this? Is it still stuck?

[Vicente]

Still can't activate the services, except for Netflix.

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[TELUS_Support]

We'll send you a private message to collect some account info to see if we can get any more info - please keep an eye out for it 🙂

[Denamu]

I'm having the activation issue. For over 2 weeks after clicking on the activation email I see a message 'payment in progress' but nothing happens. Nothing has been charged yet, but I can't access any of my services. I've opened a couple of tickets but haven't had a response.

[CW82]

Hi thanks for reaching out. They were able to delete it. I tried to get the $1 promotion for 3 months Stream+ after that but it dissapeared. Must have expired that day.

[Vicente]

I'm having the same issue.

[Siegs13]

Alright everyone, from everything I’ve seen and researched the issue happens if you have home services linked to your mobility account. When the home account is unlinked you can activate your services and then relink the account. As for Stream+ activation you need to relink your home account and then update the app to be able to activate, and even then you need to be on your Telus wifi to activate. Seems overly complicated for what it is and Telus needs to get their $4!7 together as this seems to making a lot of unhappy customers. TTFN. 

[lrddeath]

Stream+ is a home account.  So by that issue anyone who adds stream+ to their mobility will have that issue.  And you can't just get stream+ without another service.  I only had mobility when I added stream+.  But doesn't explain the horrible Telus service why it takes forever for them to figure out how to correct it.