Stream+ Activation Error

[Cwg23]

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putting in payment information for Stream+ have received the emails for activation but have not been able to link or create account for any of the three streaming services listed above; due to the error message. Not sure what's going on or how to fix this. 

[TELUS_Support]

Is the issue still on-going? I suspect it might be related to an activation lag but I'm wondering if the issue is still present another 24 hours after your post. 

[Jwelsh]

I am getting the same error “Sorry, your subscriptions list is not available at this time” and it has been over a week since starting the subscription. I have tried calling customer service but stream + isn’t an option so I have completed service tickets for a call back and it’s been days and nothing. 

[TELUS_Support]

That doesn't sound right. Feel free to send us a private message here and we can discuss further, thanks.

[McCool99]

Hi there, have you been able to resolve this issue with the activation? I have been having the same issue, and Telus is not able to help me for two weeks. The problem is that they don't see my subscription from their side, but I do see it on the overview side of my account, but cannot load it under the "Subscription" tab and, hence, cannot activate. Ironically, I receive Telus emails/reminders why I have not activated the streaming subscription. Telus can also not cancel my subscription since they do not see it from their end. Any help (from Cwg23 or Telus) would be highly appreciated!!

[McCool99]

I should add that I am receiving the same error as you "Sorry, your subscriptions list is not available at this time. Please try again or check back later". But it has been 2 weeks, and it seems that the system/website is trying to "fetch" my information, but it cannot OR it does not match somehow. Can anyone help, please? Thank you!

[TELUS_Support]

We can definitely take a look. Feel free to send us a private message here and we can discuss further, thanks.

[McCool99]

Hello, I am still waiting to have someone help me with this....it should be possible for someone to "see" what I see in my account - which includes the Disney+ subscription (including email reminders to activate, plus stored credit card information); but also my inability to activate the subscription, as respective subscription cannot be loaded under "manage subscriptions". I signed up mid-September, and so far I have not received any help. Thank you.

[TELUS_Support]

Hi @McCool99 we answered your private message 

[McCool99]

Hi Telus Support,

Unfortunately, I have not received any support for my Disney+ activation issue. I believe there is no solution to it. However, I am also not able to cancel the subscription and/or delete my credit card information. That may be a consumer concern.

[TELUS_Support]

Hi there, did you receive a call back from someone yet? If not, send us a private message. 

[McCool99]

Hello,

No, I have not received a single call-back. I had also, over the past 2 weeks talked to 3 people in sales and 2 in tech support (when I called in), and they had no solution for me. So, I would need to speak to someone who really understands the interface and back end. And/or the escalation team. Thank you.

[TELUS_Support]

Thanks, can you send us a private message?

[McCool99]

Hello,

I have sent private messages, but you see this one too, no? (and you respond here as well instead of sending me private messages)....I understand.

[McCool99]

I have now received the following email (see below). I honestly do not know what to do anymore. I am trying to be very clear with my description, but we are going back to square one each time. As I said before, I can provide all the evidence of what is shown in my account.

Also, how should I forward the information? It is a do not reply email address. I can provide all the screenshots etc.

I look forward to hearing back from you.

Thank you,

Thank you for submitting your inquiry. We have reviewed your issue and upon investigation there is no active subscription service on your account. We have searched by name, phone numbers, email address, account #. If you have the account number the Stream+ subscription shows on your records, please forward the information to us.

Sincerely, Your TELUS team

[TELUS_Support]

Hi Albert, we have someone looking into this for you. May take a couple of days to hear back. That email you received was from a previous follow-up. Could you disregard this one for now? Someone will be in touch with you directly instead. 

[TELUS_Support]

Hi again, do you currently get a specific error message?

[McCool99]

Hello,

Yes, the error message is:

It looks like some parts of this page couldn't be loaded. If you don't see what you need, please

refresh the page or come back later.

[McCool99]

I am at the limit of my private messages for some reason. I did not sign up with a specific email address, but in the context of my mobility plan (24 month free Disney+) - which, yes, has an email address assigned to it (you should see it?). I did not sign up for Stream+, but Disney+, I guess it is different?

[McCool99]

I again reached the max of private messages. So, my ability to respond to the questions is limited.

[TELUS_Support]

That's ok. As long as we don't post personal info on the public thread.