Poor Cellular Connection

[Lucas00]

Poor Cellular Conetec at 600 block 21 Ave NW Calgary. Only 1 bar with 5G and connection is very slow.

[Nighthawk]

There are several towers very close to that location.

What is your definition of "very slow"?

Are you indoors or outdoors?

What signal strength do you get with LTE?

Is your phone the only one in the household with that issue?

Have you reported the issue to technical support?

[Lucas00]

Hey Nighthawk,

Inside the house with 1 bar of signal for both 5G and LTE. Slow means any website will take more than one minute to load.
Both phones have the same issue.
Not reported. Please help.

[Nighthawk]

First step for help is contact mobility tech support.