Online Sim Purchase Issue

[AnhDuyNguyen]

Hello everyone,
So I attempted to purchase a sim online via the Telus website twice. Since I recently moved, the address on my card and my shipping address did not match with what I have on my card andthe transaction did not complete on both instance. However, I was still charged from my bank account twice ($22.60 x 2) for each attempt. It has been approximately 22 hours since this occured and I am unsure what to do.

[NFtoBC]

Have the charges been completed, or are they in the 'pending' portion of your bank statement? If the latter, they are like a preauthorization, and should be removed. Check your account in a day or two.

You should also update your banking information, of course!

[AnhDuyNguyen]

The money has been taken out from the total balance and I currently due not have anything on hold. I updated my banking information the day I moved but, that was recently so I am assuming it did not register. Thanks for the concern though!

[NFtoBC · Accepted solution]

If they are not preauthorization a, then I recommend calling the web store to confirm the situation, and have any adjustments made!