Solved! Go to Solution.
Just to confirm:
The App works for me.
There are no complaints on the Telus app page resembling yours, but quite a few saying the last update broke the data widget.
That aside, try emailing the app developers. To save time, in your original email give them answers to the routine questions they'll ask. Tell them if the problem happens on WiFi and data, and if it happens on various devices, iOS and Android, if you can test that, and if you use a VPN. Tell them how long it's been happening, and what remedies you've tried.
I've been working for months now with Norton Security App developers on a similar problem to yours. So far no permanent remedy. It's frustrating for me and them.