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Late Fees

krossengerj
Organizer

I am being charged a late payment fee on 2 devices at $5.95 a month for each when my bill isn't due for 20 more days.

 

1 ACCEPTED SOLUTION

TELUS_Support
Official Support Team
Official Support Team

Hello! We'll respond to your private message now, thanks.


If our reply solved your issue, please click on "Accept as Solution" to help others in the community.

View solution in original post

7 REPLIES 7

TELUS_Support
Official Support Team
Official Support Team

Hello! We'll respond to your private message now, thanks.


If our reply solved your issue, please click on "Accept as Solution" to help others in the community.

I don't understand?

Do I have to make late fee payments before the bill is due 

I have gotten nowhere with TELUS.

TELUS IS A DISAPOINTMENT!!

Hey @krossengerj we will send you a message


If our reply solved your issue, please click on "Accept as Solution" to help others in the community.

I still haven't received a response from Telus regarding the late fees

It looks like we sent you a private message @krossengerj. In the meantime you are right and you shouldn't receive a late fee prior to your bill being due. Take a peek at your messages so we can  look into this further for you. 

Hey @krossengerj we have sent you a message but have not heard back


If our reply solved your issue, please click on "Accept as Solution" to help others in the community.