Forum Discussion
Issues with Offer Redemption and Customer Service
I've been with Telus for almost 12 years and have ALWAYS had stellar service from them. Both reasonable and human, but now Everytime I call, nobody seems to have any authority at all even "at the hig...
Telus used to have a loyalty department which once you were elevated there would/could give you a special deal.
I had that about 4 years ago the last time. you are a 12 year customer, it was about then I became aware that Telus customer support is not in Canada on your initial call, well there is and if you ask nicely many times they will tranfer you to a Canadian contact. But today Telus is run off their feet with complaints and solutions are down the road. So they use good talkers from foreign countries.
However, you still have the option to log into your account and see what offers are available, self serve options.
Last minth I ended up with $30~ off my monthly cell bill and double the data GB.
I will never again accept a phone call offer or a door salesperson offer. BTW if you hear them say this call will be recorded for quaility assurance, as soon as you get a live person say the same to them, and actually record the call.
Technical support however is undermanned and unable to solve hardware issues with the new stuff all providers are moving towards. The wonderful cloud based solutions.
So does Telus no longer have a loyalty department?
And have you found the Canadian contacts to have more authority in what they're able to offer?
