Is reauthid.com actually linked to Telus?

[LG8192]

I signed up for a deal on a USA / Canada / Mexico roaming plan that I saw advertised on the Telus website during Black Friday, and then nothing really happened: no updates about the status of the order for days on end.

I called to follow up a couple of times and I’m confused because the people on the other end do not seem to have much information about me or my order, and I have to give them information. Now I’m asked to to take a picture of my driver’s license using a reauthid.com link that is clearly not related to Telus… the only reference I find to it is an older question in this site, also wondering if it’s legit.

Can someone from Telus actually confirm what is going on?

[Nighthawk]

I'm assuming the previous discussion you referenced is this one: https://forum.telus.com/t5/Mobility-Services/Why-Telus-identity-verification-links-do-not-point-to-t...

Normally Canadian carriers are required to verify ID when someone signs up for service. Were you an existing customer already?

While the link may be legit if the email came from Telus, I'm personally skeptical about reauthid.com because there is no information on that company or website associated with that domain. Telus may have some other way to verify that doesn't involve an unknown American website whose data retention policies are not known. Maybe they'll let you verify at a local Telus store in person?