I have tried to contact Telus 5 times through the "escalation" form

[BrandonAA]

I have tried to get someone to talk to about my sons account for over a month. I received one voice message a month a go saying someone wold call me back.  Nothing. Is these some way to get customer service? I have used the form 5 times now. 

[TELUS_Support]

Hi @BrandonAA - We are sorry to hear that you've been waiting for a while. If you send us a private message we will be happy to help, or you can also reach out to us on Facebook or X (formerly Twitter)