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FOR THE LOVE OF GOD TELUS. SOMEONE please ANSWER THE PHONE!!! 3weeks to try and access a limited time offer that really should have been sent in a personal email directly to your loyal customers!!!! My 325 dollars a month needs to jump ship I think!
You may find the grass no greener elsewhere. Have you tried calling first thing in the morning?
I called yesterday, and was done in 15 minutes!
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@Tammi Are you calling on a mobile phone? This past summer calling the Federal Government I was disconnected on my mobile quite a few times while on hold, and then while being transferred. This never happens using a landline.
As for wait times, I feel for people on hold, but I personally never wait long, and also, if calling in is mandatory for something new, I leave that something alone. But if the options are calling or going to the store, then I'll go to the store. Lucky for me I live just a few blocks from a Telus store, and when they have to call something in and we have to wait, at least I can browse and play with gadgets.
Lol! I can see why you have an ambassador tag. I shouldn’t have to go through this on any phone or method of choice. I pay Telus a lot of money for my communication and should have access to support when needed. The wait times are far beyond reasonable. I even asked the first young lady if she would have someone from the department she was transferring me to, call me back as there would now be an additional 30 minute wait. She said she wasn’t allowed. SMH TELUS!
At least Shaw (which I despise as a corporation ) has a call back feature and they do call you back. Telus support has been horrible like this for years.They just don't care. They are busy building and branding expensive condo towers.
SERIOUSLY. Been on hold for 90 minutes- MORNING AND NIGHT. Stop playing the "ambassador" game, customers need real support. WHAT HAPPENED TO the good old Telus? I've been with TELUS for the past 15 years, and this is what I get.