Galaxy s7 not working in belize

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Dirtrocket9
Friendly Neighbour
According to the telus website digi cell network is suppose to work w telus in belize.
I have a galaxy s7 and when I scan for networks manually I only see BTL and SMART networks.... I'm with other people that can scan and lock onto digi cell...

I don't understand?

Thanks
Community Power User
Community Power User

Go to ‘My Account’ and check in the details of your plan to see if International Voice Roaming, International Data Roaming, and International Calling are included on your plan. These are needed to access international carriers. Beyond that, you should be able to connect to carriers in Belize at pay per use rates, even if you do not have a travel package.

Curious as to the phones others are using.

 

NFtoBC
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Dirtrocket9
Friendly Neighbour
Where is my account located?
Either way i cannot even see digi cell when searching for networks manually.. others have iPhones...
Community Power User
Community Power User

There is a link to ‘My Account’ at the top of the page.

 

NFtoBC
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Community Power User
Community Power User

You can confirm whether your phone should work in Belize at willmyphonework.net.

 

NFtoBC
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Dirtrocket9
Friendly Neighbour
Shows it should on digi cell...
But when I search for networks it doesn't show up
Most Helpful
Community Power User
Community Power User

Have you restarted your phone?

NFtoBC
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Dirtrocket9
Friendly Neighbour
Yes a few times. Can't remove Batt from this phone.. I don't understand how I can't even see the digi cell network?
Community Manager
Community Manager

Hi @Dirtrocket9!

Yes, Digicell should be available in Belize. Do the other networks work when you try to join? If not, I would suggest going in your settings and selecting GSM only as your network mode and try searching again!

Dirtrocket9
Friendly Neighbour
I tried everything.....
Gsm only etc.
Cannot connect to BTL or SMART network.
And cannot even see digi cell when I search networks. Weird.
I went to Will my cell work and it said my galaxy s7 wikk work here on that network.

Community Manager
Community Manager

Can you send me a private message and I can take a look at your account for you?

Dirtrocket9
Friendly Neighbour
How do i do that Lol?
Dirtrocket9
Friendly Neighbour
How do i do that Lol?
I can message u on WhatsApp?
I'm on wifi
Community Manager
Community Manager

I've sent you a private message. Please let me know if you've received it