Forum Discussion
Can't make or receive phone calls using Telus prepaid service
Recently I switched my mobility plan from Fido postpaid to Telus prepaid, but something strange happened: - I'm not able to make or receive phone calls, while I'm able to send or receive text mes...
TELUS_Support
Official Support Team
Official Support TeamHi there, did you add a plan to your prepaid account?
Yes, I did. After searching, I find the problem is the Honor X50i does not support all of the 4G bands offered by Telus, nor does it support the 5G bands at all. Solution is to buy a compatible phone to use the Telus service.
