Billed for 2 talk and text plans on mobile

[PasMa]

Telus is billing me 2 plans on the same mobile:
- talk and txt 35
And
- talk and text 45
I can’t get into contact with a real person at Telus. Called a Telus store and they said not able to help. How to I get this issue resolved and get my money back for the double charge?!?

[A-B]

That's definitely strange. Reach out to our social media team via private message at our Twitter / X or Facebook pages and they can verify your account and investigate!