Forum Discussion

brenda_he's avatar
brenda_he
Neighbour
8 months ago

"Not registered on network" trying to make a call

Good morning, When trying to make a call, I am being thrown the error "Not registered on network". I also am seeing at the top of the screen "Emergency calls only". I have tried all the troubleshoot...
Mbb's avatar
Mbb
Neighbour
8 months ago

Please how can I fix this.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
8 months ago

Hello. Whereabouts are you located?

  • Mbb's avatar
    Mbb
    Neighbour
    8 months ago

    Whitby Ontario 

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      8 months ago

      Gotcha. There was a congestion issue impacting customers in that area. Our team is continuing to monitor... are you still experiencing an interruption in service?

      • Mbb's avatar
        Mbb
        Neighbour
        8 months ago

        My phone has been down all morning. Is telus going to be crediting people for this. Because I use my phone for work and was unable to attend work today. Crazy day to be honest. Huge inconvenience!

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