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Updated Telus app won't open
Hello to all. I just updated my Telus app this morning on my iPhone 8 running IOS 16.7.10. The app was working perfectly, but now the updated version crashs each time I try and open it. I have tried...
This morning there’s a MyTelus iOS app update that seems to have added back (at least) iOS 16 compatibility.
As part of the app sign in process it wanted me to enter a code from the app I was trying to sign in to though. 😆🤷:male_sign:
Good news, everyone. We deployed a fix yesterday (January 16th) and this should be resolved now. If you haven't already, please check the App store for an update.
The root cause stems from an issue with a 3rd party vendor who we worked with to resolve this. Thanks so much for your feedback and patience!Edit: Marked as solution for visibility.
Can you and sassafras let me know something - do you have the same issue as I do - if you have 2F authentication turned on, then when you go to where you would normally go to get a code, do you have the same issue that I have - that there is no longer the 'get code now' function? I had to use a backup code.
The only reason that I installed the My Telus App was to use it to generate 2F codes.
Yeah, it looks like they merged our posts. Glad you're able to get in as well, telus-iphone-us!
Qrs, my phone and browser are saved as trusted devices, so I don't get asked on them anymore. However, I still see where I could get the codes from in the app, should it not be front and center and if using a new device/browser. It's under your name at the top of the app, 'change security settings', 'get verification code'.
This is so odd I don't get it. For anyone else who has 2F and may have the same issue I have - because I absolutely do not have 'get verification code' anymore, AND for some reason the system will no longer recognize my computer as a trusted device - I just called the customer support team as I had a ticket open for this other App issue, and that person said that they are aware of both of these issues and many people are still having problems that I am having. But it really confuses me that sassafras you are seeing Get Verification Code and you aren't having issues with trusted devices staying as trusted devices.
I am supposed to hear back from this person when all this is fixed. We'll see.
