Smart remote for ios not working

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Resident

My smart remote system quit working today. It asks for password and when entered, I get a message "The email address entered was not found; please try again or create your Optik TV account through your digital box."  When I go to the digital box and re-enter my email it gives a message that it failed.

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Community Power User
Community Power User

Try rebooting your PVR, then any other Optik boxes in the house and then retry logging in to the app. If still failing try creating a new account on the PVR after the reboot.


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