This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.
My smart remote system quit working today. It asks for password and when entered, I get a message "The email address entered was not found; please try again or create your Optik TV account through your digital box." When I go to the digital box and re-enter my email it gives a message that it failed.
Try rebooting your PVR, then any other Optik boxes in the house and then retry logging in to the app. If still failing try creating a new account on the PVR after the reboot.
If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂