There are definitely red flags in that conversation you had. If you haven't done so already, I would encourage you to report this to the Canada Anti-fraud Centre.
From the sound of it, the call appears to be a scam. For the future, if TELUS contacts you about promos and/or offers, we will always leave a detailed note on the account about the correspondence so that you can call back at your convenience to verify.
i received similar promotion deal 50 and 75 gigs data the agent kept trying to get my credit card details... well turns out they work for telus as i have called the *611 three times and it was confirmed by these agents. now I received 2 phones a land line phone and totally different deals that I never agreed to. Telus has been compromised. trying to return unopened boxes and cancel my crazy phone bill associated
Just got a call too from a number 604-718-6808. Non-native English speaker with a Southeast Indian accent.
Saying they can get me a new phone, with my plan. Scary is they knew my name attached to my number.