Ported phone number to Telus, 3+ hours apps are “waiting for activation”

[emkatch]

I switched from Rogers to Telus today and ported my phone number. The process was completed by about 630pm. Telus said it may take about 90 minutes for the port to complete. It’s not almost 10pm. I have received no text saying the port is complete. As well iMessages, FaceTime and my phone number is showing as the temporary number. And it’s saying “waiting for activation” in messages and FaceTime. Only some people can call me, iMessage is technically working using my email. I’ve tried the “soft reset” by turning messages and FaceTime off. No luck! Any suggestions or am I just being impatient and this process takes longer than I thought.

[Fabylous]

Hi @emkatch the process can take up to 24 hours but I've rarely seen it take that long.  Did you receive the SMS to authenticate you want to port the numbers?  If you are still waiting and your line is not transferred by now I suggest you contact the team that can help you and investigate a bit further 1-877-868-3587. 

[Anything416]

Hi i have the same issue.

i ported from bell to koodo using a temporary number.

the teller told me it would take 2 hours.

however my lhone is still stuck on the temporary number and my iphone message doesnt work.

i am outside of canada at the moment how can i get the supprt i need please. 

urgent

[TELUS_Support]

Hi there, please reach out to Koodo through their private messaging system on their social media platforms Facebook or X (formely Twitter) as we do not have access to Koodo acocunts.