New phone and I'm unable to receive picture messages - Blackberry Q10

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PictureMessage
Resident

I purchased the Blackberry q10 last night and since I got it I haven't been able to receive picture messages. I've been able to send them fine, but when someone sends me one I never get it.

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Ginnungagap
Ambassador

Greetings PictureMessage!

 

Does the person sending the MMS to you receive any sort of error message? Are you able to send an MMS message from your phone to its own number without issue?

kmey
Resident
Did you figure it out? I just bought the same phone today and am having the same issue.
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Pamely
Ambassador
Try to make sure to have wifi off, sometimes phone gets confused with that.. Smiley Happy