Forum Discussion
LG G8X ThinQ w/DualScreen - Lack of Support???
Anyone know why the LG G8X ThinQ w/DualScreen appears to have been shunned on the support front? Purchased @ launch from Telus and to-date only received a single update which was January's securi...
An update for anyone who cares...
After much research I've come to the realization it's not beyond the realm of possibilities Telus isn't behind my G8X ThinQ update woes...
Contacted Telus Support via Twitter with initial responses looking promising. But nope that wasn't to be as they tossed out the Covid-19 card - "there may be delays due to the pandemic in various aspects of the industry, and software upgrades may be impacted as well". I'd totally be fine with this if it weren't for the fact several older LG phones, and other phones in general, are seeing little in the way of update delays due to the pandemic, at least nothing even remotely close to what I am experiencing w/G8X ThinQ (now 6.5 months in with a single update, ever!)... You know what they say "if it don't make sense it probably isn't true". And support knew exactly the answer(s) I was looking for yet chose to reply with a lot of "who shot John", no surprised there.
So in my opinion, anyone considering the LG G8X ThinQ, is even remotely concerned with updates, should treat this smartphone like the plague. Seriously, this is not what I expected to see on a device in 2020 and it is totally unacceptable considering the price. Sure it is still 100% functional yet there's an increased level of vulnerability on the security end since it's not receiving any updates to patch possible holes in the software. Got to remember, support start at launch and in most instances ends within two years, there's no reprieve, no second chance, same rule applies if device is bought late in the game.
Well that's my rant for the day... No worries there will be another LOL.
Holy cow!!! Telus just updated their software update schedule page on May 22nd and to my amazement the G8X ThinQ FINALLY made the list, and for Android 10 no less (May 27). Yes great news although that says little about the future of updates on the G8X, my inner pessimism tells me likely not much is going to change.
Here we are 13.5 months in after purchasing G8X having received a whopping three updates! WOOHOO! great job LG - NOT!!!
Owned many poorly supported devices in my time but this one has finally taken top spot, and that's definitely not something to be proud of.
Wise to stay far far far away from this OEM IMHO... They plan to outsource their lower tier devices, newer devices are vanishing quite quickly like LG V60 ThinQ that's no longer available on Telus's site. So yeah signs that the road is very rocky in LG's camp.
- Well, we ended up receiving August's security patch (unbeknownst). Guess this is indicative of a quarterly regiment although falling somewhat short imo. Now we just have to wait and see if the G8X ThinQ will be inline to receive Android 11 but I'm not all that optimistic on that.
Either way LG is another OEM that we've scrubbed from our list of devices that'll be gracing our hands again after this poor showing of support. Like clockwork back to the proverbial cold shoulder treatment getting left behind on the security patch front. Just don't understand why this one device is being singled out, makes no sense.
- Well the upgrade to Android 10 was a success which also Incorporated into it April's Security Patch. Chose to D/L early via the LG Bridge app just in case Telus missed their mark on the release date.
Now we sit and wait to see where we go from here in terms of support. Obviously it'll take months to come to a conclusion on this front but still pretty wary it'll be any different from our experience w/G8X over past 7 months.
