01-11-2017 11:45 AM
Help! If anyone has a box for their alcatel Idol X using telus I need their carrier number it should be on the barcode label on end of the box and look something like 6043A-2AB6CA7. If anyone can help it is super appreciated!
01-14-2017 12:43 AM
Are you trying to call Telus Mobility? which is *611 from your cell or 1 866 558 2273. Or are you trying to call the manufacturer of the phone which is Alcatel? Their number is 1 855 844 6058 or follow this link to fill out their form https://www.alcatelonetouch.ca/contact to chat them or send them an email.
01-14-2017 01:38 AM
01-14-2017 09:22 AM
Want my phone on contract
Then stop by your closest Telus dealer and sign up.
01-14-2017 03:40 PM
Again, this is a forum inhabited by Telus customers and employees but we do not speak on behalf of Telus and we cannot sign you up on a contract. To be on a contract you need to perform a credit check. You can call in 1-888-692-8888 or even just go to telus.com, or a store and use your social insurance number, visa debit, credit card, driver's license (any of these 2 pieces will suffice) and perform the credit check. If that checks out than you can be sent a phone or pick a phone in store and sign up on a contract. It takes 3-5 business days for shipping if you ordered it online or over the phone. I prefer the store so I can pick out my phone and see what I like but, the online and phone method gives you a longer return period of 30 days.