06-29-2016 06:17 PM
I checked for updates and there was one available. So I started the update process. The phone restarted and said it was installing the update. This happened 3 times and now it's in the Android system recovery. I tried "wipe data/factory reset" but that did not work, it keeps going to recovery.
Searching on the internet I saw that I could reinstall the stock rom but I can't find it anywhere.
I'm sadden by this, I've never seen an official update break a phone.
Can anyone help me? It is an Alcatel One Touch Pop Icon, model 7040t.
06-29-2016 08:11 PM - edited 06-29-2016 08:12 PM
I suspect you'll need to contact the manufacturer. If the phone restarted mid update when it shouldn't have, it may have corrupted some files causing a failure. The manufacturer may have the stock ROM available but I've never dealt with Alcatel before.
Does recovery mode do anything or give you any options?
06-30-2016 08:02 AM
No it doesn't other than to reboot the system, install from ADB, factory reset (which doesn't work), wipe cache, apply update from external storage. 😞
So I should contact Alcatel directly?
07-01-2016 01:30 AM
07-01-2016 09:16 AM - edited 07-01-2016 09:17 AM
I did but never found it. It seems Alcatel is not as popular as other devices. I didn't even find a custom ROM or recovery for it. I'm no expert though.
07-01-2016 10:39 AM - edited 07-01-2016 10:42 AM
07-01-2016 01:00 PM
Thanks but that didn't work. I've tried this and Alcatel's upgrade tool but neither see my phone. I've tried on two different computers.
This is a ridiculous situation and I'm wasting a lot of time just because an official update pushed by Telus failed.
07-01-2016 02:26 PM
Then contact Alcatel support and see if they have something that will work.
07-03-2016 10:15 AM
So I contacted them and they tried to make me do exactly what I had already tried. So I had to call time of death.
Thanks to everyone. This is a really sucky situation.
07-03-2016 12:16 PM
Time to sell it on ebay for parts Probably be the last Alcatel you purchase and chalk it up as a lesson learned
07-03-2016 12:26 PM
Completely yeah. I'm done with Alcatel for good! I don't even think I'd get anything for it on eBay. I'm just gonna discard it.
11-15-2017 11:51 AM
Just in case someone still needs the official firmware for One Touch Pop Icon 7040t, I was able to fix mine with the file I downloaded from this link.
Hope you find it useful!