Help! Desperate: Official Alcatel One Touch Pop Icon update broke it!

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Friendly Neighbour

Hello

 

I checked for updates and there was one available. So I started the update process. The phone restarted and said it was installing the update. This happened 3 times and now it's in the Android system recovery. I tried "wipe data/factory reset" but that did not work, it keeps going to recovery.

 

Searching on the internet I saw that I could reinstall the stock rom but I can't find it anywhere.

 

I'm sadden by this, I've never seen an official update break a phone.

 

Can anyone help me? It is an Alcatel One Touch Pop Icon, model 7040t.

 

Thank you!

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Community Power User
Community Power User

I suspect you'll need to contact the manufacturer. If the phone restarted mid update when it shouldn't have, it may have corrupted some files causing a failure. The manufacturer may have the stock ROM available but I've never dealt with Alcatel before.

 

Does recovery mode do anything or give you any options?


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Friendly Neighbour

 No it doesn't other than to reboot the system, install from ADB, factory reset (which doesn't work), wipe cache, apply update from external storage. 😞

 

So I should contact Alcatel directly?

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Community Power User
Community Power User
Google the firmware it exists. Flash it at your own risk..

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Friendly Neighbour

I did but never found it. It seems Alcatel is not as popular as other devices. I didn't even find a custom ROM or recovery for it. I'm no expert though. 

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Community Power User
Community Power User

http://firmwarefile.com/alcatel-one-touch-pop-c9 is the only ROM i can find that is close...


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Friendly Neighbour

Thanks but that didn't work. I've tried this and Alcatel's upgrade tool but neither see my phone. I've tried on two different computers.

 

This is a ridiculous situation and I'm wasting a lot of time just because an official update pushed by Telus failed. 

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Community Power User
Community Power User

Then contact Alcatel support and see if they have something that will work.


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Friendly Neighbour

So I contacted them and they tried to make me do exactly what I had already tried. So I had to call time of death. 

Thanks to everyone. This is a really sucky situation. 

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Community Power User
Community Power User

Time to sell it on ebay for parts Smiley Happy Probably be the last Alcatel you purchase and chalk it up as a lesson learned


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Friendly Neighbour

Completely yeah. I'm done with Alcatel for good! I don't even think I'd get anything for it on eBay. I'm just gonna discard it. 

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Resident

Just in case someone still needs the official firmware for One Touch Pop Icon 7040t, I was able to fix mine with the file I downloaded from this link.

Hope you find it useful!