Data Use

[Sherry_from_NS]

I need support and since Telus doesn't offer 24/7 real people, I am reaching out here.

I have my a second phone for a parent that I have turned data off (they only need to make and take phone calls - no texting, no internet) yet my invoice shows data usage daily?  Anyone know why?

[NFtoBC]

How much data is it using, and what phone is it? Many phones will connect to the data network and transfer a few bytes of data when first connecting to the network. There may still be a setting Telus can change on the account to fully block data use, which requires you to call them to apply.

[polecat · Accepted solution]

@Sherry_from_NS @NFtoBC  Data was  blocked completely on my prepaid flip ( now a samsung j3 )  Had to have Telus block from their end. Always a little data before i had it blocked. 

[xray]

You can get the data turned off at the account level.