2 weeks ago
I received a new phone as a replacement for one ending it's Bring it Back term. I was never sent a shipping label. This should be a simple fix right? Wrong.
I visited a store and they told me they can't help me because it was through a telesales person, I should just contact Telus to have it sent to me.
I tried to contact Telus, but they've clearly pivoted from providing excellent support to some sort of elaborate cup game where any option you choose sends you to a different AI tool which sends you links to webpages which do not address your problem.
I tried calling and guess what? It was an AI agent too. The AI agent asked me is I purchased it through the web store, I replied "No". It gave me information relevant to purchasing through the web store anyways. I told it I did not once again, and it told me it didn't understand.
I asked it to connect me with a human and it told me they were closed and disconnected.
This is some of the most pathetic customer support I have ever experienced. Every number I call, every chat option and every link on the website are all designed to prevent you from getting in touch with anyone who can help me GET A SHIPPING LABEL.
Now I have a new question. How much will cancelling me contract cost so I can switch to a competitor?
2 weeks ago
I would add, that even on the website when you attempt to contact support it instead directs you to multiple links which are not ways to contact support but instead ways to "save me a phone call", like links to the guides and other self help options. Which is an INSANE thing to think that someone who has actively chosen the option to contact support might want.
a week ago
Hi there, we will send you a private message.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
a week ago
Hello and thank you for replying,
I tried to follow the link but it just tells me:
"Account Verification Error - Please return to the social channel and wait for a Representative to respond."
And when I try to reply to your PM it says "Correct the highlighted errors and try again" but highlights nothing before telling me I've sent too many private messages even though none have sent.
Tuesday
Please stop using the useless AI customer service agent.
It doesn't work.
And nobody has time to wait 4 hours for a living person after we've convinced the AI to allow it to happen.
Please start responding to emails and email replies.
Tuesday
The really stupid part is they have all these Telus stores (in the mall) and they don’t want anything to do with you as an existing customer.
Tuesday
They are a terrible company that has no regard for customer service.
Friday
yes agree Telus service not giving email contacts is not human and bad for my business