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Understanding the Issue
- Touch screen does not respond to touches quickly.
- Slowness when sending a text message.
- Web pages take longer to load.
- Device restarts, or turns off and turns back on.
- Device is slow, sluggish, frozen, crashes, locks up, or randomly stops.
The device may seem to freeze, lock up, or have slow performance. There are several possible causes for this:
These problems can occur even on properly working Android devices from all carriers and manufacturers. The most common cause of the problems are listed above and can be fixed with the steps below.
Part 1: Beginning troubleshooting
To start making your device work properly, follow these steps:
Part 2: Advanced troubleshooting
You must rule out apps, settings, and corrupted personal data that may cause the problem. To do this, follow these steps:
Adding too many accounts can use up the memory on the device. Some devices have less memory and do not work well with syncing a lot of data.
Many apps cause software problems on phones that work properly. Test each app you install for a few days before installing the next ones. If the issue returns, then the newest app likely caused the issue. Contact the developer and remove the app.