TELUS Neighbourhood

HDB · April

I ordered a 5g hub and signed up for a new plan. I was sent an external hub setup. The installer kindly installed an inside model. I am left with the external system. One agent told me to mail it back or sell it. Any thoughts about this?

Nighthawk · April

The reason @ichi730 was asking which hub it was is because there are two. The Wifi Hub for fibre, and the Smart Hub for cellular. You posted under the home internet forum where the discussion is typically about the Wifi Hub.

For me, it would be weird to see them tell you to sell a new device. I'd have assumed they wanted it returned. I'd call them again and see if they can give you a return label so that it can be sent back.

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ichi730 · April

Is this a TELUS Smart hub? If you are not sure, can you check this link: https://www.youtube.com/watch?v=5Y_O5mlRWX0&t=7s

HDB · April

Thank you, but that video does not answer my question. Can I sell the Telus Hub I was sent and not using? I was sent an outdoor model, and opted for the indoor model. So I have this spare outdoor model.

Nighthawk · April

The reason @ichi730 was asking which hub it was is because there are two. The Wifi Hub for fibre, and the Smart Hub for cellular. You posted under the home internet forum where the discussion is typically about the Wifi Hub.

For me, it would be weird to see them tell you to sell a new device. I'd have assumed they wanted it returned. I'd call them again and see if they can give you a return label so that it can be sent back.

If you find a post useful, please give the author a "Kudo" or mark as an accepted solution if it solves your trouble. 🙂

TELUS Neighbourhood

telus 5g hub