I found out that the power supply to the Telus hub is not white and does not have any marking on it to identify it as the correct power supply. That's a problem if one has more than one power supply for devices close to each other and one disconnects the power supply for cleaning or rearranging.
I just found out that Telus will charge you 150 dollars if you plug the wrong power supply in the hub and then as a result, arrange to get a tech to come by.
Solved! Go to Solution.