Jan.2024 I arranged for five new customers to sign up for Telus fibre. 28 April 2025 after 17 different service people came here and a multitude of varied explanations for why getting my home phone, t.v. and internet was such a complicated problem, I finally have all three working. Now we are comparing the prices we were given to new increased prices after services we actually working. I was thinking that Telus would take a look at the bizarre scenario involved in getting all of us up and running. Telus should take a look at all the time an effort, lost time off work that I and others put in to make this happen and at the VERY LEAST keep to the promised prices. Personally, I was hoping that Telus would find a way to compensate me for this whole experience but no, instead I get to pay more!
One last thing about Telus that you all should be shouting about: Telus has an Anti-Customer Fire Wall that prevents customer contact with humans. Once you have committed to Telus you are cut off, you cannot email, call or text anyone unless you refuse to give up without a fight. If you find a way to Escalate you may eventually speak to a human in your own language. Now all I want is Fair customer service, compensation and original quoted prices.
