You need to be on your home Wifi and enter admin password to proceed

[dan_mah]

Hello, I'm having trouble connecting my Telus boosters onto my home network.  My boosters are connected to the network by hardwire for the setup.  On the mobile app, when I go to "Network", "Add" (booster), this message comes up, "You need to be on your home Wi-Fi and enter your admin password to proceed.  Please ensure you're connected to your Wi-Fi and reopen the app to try again".  My cell is connected to my home network.  I can see all my home wireless devices on the app.  I tried logging out of the app and signing back in.  I also tried reinstalling the app.  Nothing worked.  Any suggestion?  Can the boosters be configured through the router: 192.168.1.254 (without going through the mobile app)?  Thanks in advance.    

[A-B]

Hello. Have you tried 'forgetting' your home network, turning off cellular data, and then reconnecting everything to see if that works?

[dgock]

Your suggestion didn’t work. Any other ideas?

[A-B]

Hmm, your best bet may then be to reach out to our Tech Support team. Have you spoken with them?

[dgock]

I’m experiencing the same issue. Did you find a solution?

[NFtoBC]

“Can the boosters be configured through the router: 192.168.1.254 (without going through the mobile app)?”
I have configured the Boost units in the past by finding their IP address in my router’s web admin page, then accessing the Boost web admin page by use of those found IP addresses.

[ChesterL]

Did you fix your issue already? Coz im having the same problem thanks

[dng]

having the same issue here.

[TELUS_Support]

You'll probably need to have our Tech Support team look in to this. Feel free to send us a private message here if you want help connecting with them!

[dng]

Sure. When can i get them to look at it?

D :ng_button:

[TELUS_Support]

Anytime you'd like. Feel free to send us a private message and we can pass along the info.

[dng]

I dont see any option to privately message someone. Tried mobile and pc browser.

[TELUS_Support]

In the top right corner of the community there should be a small envelope icon next to your round profile picture which will take you to your Inbox where you can compose a new private message.