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Wifi6 Boost and myWifi app

Groundprox
Connector
Is there any known issues adding the new Boost wifi6 to or the Network Access Hub to the my Wi-Fi app?
I had these two units installed to replace my modem (Arcadyan) and the app is still showing the old modem and I can’t add any of the new equipment to the app.
1 ACCEPTED SOLUTION

Fabylous
Community Manager
Community Manager

Hi @Groundprox  here is what I found that can help you fix the issue with your booster Wi-Fi 6.  I'm hoping this will help you fix the issue.  https://www.telus.com/en/bc/support/article/my-wi-fi-app-for-wi-fi-hub

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2 REPLIES 2

Fabylous
Community Manager
Community Manager

Hi @Groundprox  here is what I found that can help you fix the issue with your booster Wi-Fi 6.  I'm hoping this will help you fix the issue.  https://www.telus.com/en/bc/support/article/my-wi-fi-app-for-wi-fi-hub

Thanks @Fabylous. Still no success. I have a ticket raised and hoping to hear back on a solution. My app still sees my old Wi-Fi hub as offline and when I try adding the new Telus device (Network Access Hub), The app gets stuck on the page where I have to enter the serial number.