WiFi guest account drops connection every 10 minutes

[Ruben]

Hello,

I'm trying to set up wifi guest account but it drops the connection every 10 minutes. I didn't find any properties to remove time limitations. My regular WiFi works just fine. Please help to fix it.

Thanks

[A-B]

Hmm, sorry about that. Assuming you've already tried the troubleshooting step of power cycling / rebooting your equipment to see if that resolves the issue? Which specific model of equipment do you have?

[Ruben]

Yes, I already did a reboot and it didn't help. Whi-Fi modem is T3200M.

[A-B]

Gotcha. I'm assuming that it's the same IP address when it comes back, and it definitely may be something to do with the equipment itself as we don't have any setting that automatically resets/drops a connection exactly at the 10 minute mark. Give our Tech Support team a call at 1-888-811-2323 so they can connect from their end for further troubleshooting. They should be able to resolve this for you.