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Upsold and misled

Dan_
Neighbour

Due to a family illness I have to move countries. 
Being an expat and sceptical of signing long contracts when I was offered a deal from Telus I asked the rep what would happen if I was moving country whether I’d be charged cancellation fees and forced to pay out out the remainder of my contract. The rep assured me that if I was moving to a province or country that couldn’t offer Telus servicesthat those charges would be waived and importantly that he would make a note on my account regarding this agreement.

So here I am now moving to look after a sick parent and calling Telus to cancel. I bring up my conversation and the fact there should be a note on my account regarding this exact matter. Low and behold no note exists. I am now left to the discretion of whoever I manage to get on the phone.

3 REPLIES 3

TELUS_Support
Official Support Team
Official Support Team

Was the manager you spoke with able to take care of everything for you?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

They asked that I call back during the next billing cycle. I plan to call tomorrow.

Hopefully they will be able to honour the agreement when I signed up.

They asked that I call back in the next billing cycle. I plan on doing so tomorrow.

Hopefully they will honour the agreement from when I signed up to the plan.