Upgrading from Telus 25 to 75 with a T3200M...do I need an installer visit?

[WallysWorld]

Hello,

Just wanting to make sure that I don't need an installer visit to upgrade my Telus plan from 25 to 75? I don't have Optik TV so I am pretty sure that no visit is needed, but I just want to make sure.

Thanks.

[NFtoBC]

You may need an installer visit. To my recollection, 75 Mbps service requires 2 telephone pairs to work, but 25 Mbps can run on a single pair. Does your current setup use one phone line or two?

[WallysWorld]

Hi,

We live in a townhouse with 2 phone lines: 1 upstairs and mine line downstairs with the internet only on my line. Only the downstairs line share phone and internet on the same line. If that makes sense?

Thanks.

[NFtoBC · Accepted solution]

Then you will likely need a technician to visit. For 75 Mbps service, you will need 2 phone jacks attached to the router.

[WallysWorld]

Thank you for posting that. Very helpful.

[brians]

I had Telus 75 on one pair for years. When I upgraded to 150 a couple years ago they had to bond it with a 2nd line which required a technician to come out. It may depend on your area - my house was very close to their box so they may have to bond in some cases.

Since then I have Gigabit Fibre and still using same T3200M I have had for years... just plug the ONT into it instead of phone line.

[WallysWorld]

Thanks for that reply. Based on the information provided, I'll hold off for a few months.