Hello TELUS, I am very sorry to tell you that you have a very poor staff and colleagues. Your employee recommended telus best deal plan in a group chat, I chatted with your employee privately and subscribed to telus internet line for a year. After I successfully submitted my order, he never cared about the router mailing or installation and simply disappeared. I subscribed on September 4, but it took me almost 10 days to get the router, during which I kept asking the employee and he did not reply to my messages. Then I got the router and installed it successfully, but I couldn't connect to the internet. When I checked I found that he had mistaken my address with another family. My telus app porfile was showing someone else's address. I continued to contact this employee several times after this incident and he did not respond. It was like he was dead. I was very angry. if he is dead then I express my regret. If he is not dead, I hope he can not take this commission.