Forum Discussion
The danger of having customer service oversees
Telus moved all their customer services to Philippines, Romania, Guatemala etc. In a foreign and legit newspaper I read about fraud via What's App. (Those were kids ask for money and parents just sen...
They are older articles but Telus didn't move yesterday, so of course these are older articles. This came out of a 3 minute google, just to answer your question where I got it from. Let alone if I would spend 30 mins googling.
With talking to someone local I meant talking to someone in Canada. (it is all relative, isn't it) But getting to talk someone in Canada didn't get me anywhere.
Guatemala: I have spoken/chatted several times with people in Guatemala, and I don't speak Spanish.
These 3 countries were mentioned when I asked. This information comes from a Telus rep.
And to answer your question: Is there anything in particular that you have against talking to someone in one of the Telus International call centres?
If you read my first post again, you understand my question and/or concern. It was merely to ask opinions. But it seems I got bait from someone on Telus' payrol. And I am sorry to hear that.
Nighthawk
Community Power User
Community Power UserYou're still making baseless assumptions. I don't work for Telus. I have never claimed that I do either.
Your original assumption that all overseas call centres sell user data is also rather extreme and incorrect. You never bothered to post the source of the information you based your original assumption / accusation on. Is it as old or older than the three very old and out of date links you posted yesterday? Post your original source.
I'm going to guess you've never worked in a call centre or in a business that closely tracks employee metrics. Companies can track everything an employee does when accessing information or even just using the system. Some platforms are sensitive enough that systems can track each individual mouse click. Any employee accessing more accounts than the number of calls or inquiries they get will stick out like a sore thumb. Phone calls are typically tracked and recorded. Their internet access is also going to be monitored and that would include email. Companies want to limit their risk so there is no way that they won't have safeguards in place in any call centre environment, whether overseas or not.
Compromised websites are by far the biggest source of data scammers and spammers use. Far less risk than trying to get info from a call centre and often far faster and far cheaper as well. There are massive lists of personal data from compromised websites out there for free and for sale to anyone that wants them. The compromised personal info includes email addresses, passwords, names, home addresses, phone numbers, credit card details, and so on depending on which website was compromised. One of the largest single data breaches last year had hundreds of millions of records and over 763 million email addresses leaked. (Source 1, Source 2, Source 3)
Check if your email is compromised: https://haveibeenpwned.com/. Just some of the more recent compromised websites and services - it's a long list: https://haveibeenpwned.com/PwnedWebsites or https://monitor.firefox.com/breaches.
