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allec's avatar
allec
Organizer
5 years ago

Telus support for email?

You can forget about getting any technical assistance from Telus with regards to the new email system. I tried the listening to music phone call routine, only to be connected with someone who did not ...
NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
5 years ago

So, did you call the number? Although it is a bit of a kludge, and the initial CSR should have put you through to the Fibre Technical Services team, you have been provided contact info for the correct department.

 

  • allec's avatar
    allec
    Organizer
    5 years ago
    As I explained, the phone call did not do the job. It was not the helpers fault; he simply did not have the technical knowledge of how Gmail worked internally. In an attempt to get to a more technical person, I escalated the issue on Feb. 11, 2021. The response I got was "In regards to your email, unfortunately we cannot offer a callback from our Technical Support at this time". So on Feb. 19, I responded to the email complaining about the lack of support. This time I got a callback, but once again the helper did not have the technical knowledge to address the issues, and said she would have to get back to me. Through a trail & error process, I was finally able to resolve the 2 remaining issues, and on Feb. 27 sent the results back to Telus for their information, thanking them for doing nothing. J.A. Coutts PS. I am not sure why this web site leaves out all the Carriage Returns.
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