Telus Connect Application Issue

[sohal4289]

Struggling with the Telus Connect application as it is showing can't connect to your modem/WIFI offline, but there is no issue with the internet. I tried to re-install the application, upgrade my phone OS & try to install it on my tablet, but there is no progress. 

Is anyone facing a similar issue or any workaround/fix for this issue?

[El-Eric]

Hi @sohal4289 I would say to contact our technical support team if you're still having issues after those troubleshooting steps

[TS2020]

Hi we have the same problem! Our internet is fully hooked up, however the app continues to say our service has not been activated yet.  I contacted Telus and they didn't offer any solution- just said that everything was working fine on their end... We haven't figured out a solution yet

[AzisDao]

hi,did you find the solve way? I have same problem as same as you

[CraftyMama6]

Yes. I always have problems with this app, it is crazy. I have nt had proper working internet forc3 days now. For 3 days I get a message in the app saying they are working to fix the app. I am pretty peeved with the service.

[TELUS_Support]

We're here to help! Please feel free to send us a private message if there's anything you'd like to discuss about this and we'll be here!