Telus Boost Network Connection Dropping on iPhone XR and MacBook Pro

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Resident

Did this get resolved with the firmware? How did you get the new firmware?

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Connector

I haven't been able to my Boosters to upgrade to the new firmware. Perhaps I will have to call Telus and see if they have a way to push the new firmware to my Boosters.

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Resident

My boosters have this update and its all still no good. I get asked to enter my wifi password on Macbook Pro and iPhone XR every day. Telus has no answers for me. Time to switch providers?

Friendly Neighbour

Same issue - Apple devices 'forget' the password on Boosts... Interestingly, not all at once. You can move to another corner of the house (where another Boost is working) and connect fine.

 

So the workaround I have right now:

  • T3200M is on a daily reboot schedule - I needed this before the Boosts came into the picture anyway, as the wifi sometimes gets flaky midway through the day. This is still true.
  • T3200M SSIDs are both (2.4, 5) hidden, and Smart Steering is off. Need this for older IoT devices, and for a backup when the main (Boost) wifi fails.  It's often better, but as I said, can be flaky too.
  • 2 of my 4 Boosts (I blame the ductwork in the house for the dead zones) are now on daily reboots (cheap mechanical timers).  We'll see if the others eventually need them too.

 

It's far from perfect, and numerous tech visits didn't help - they seem really resistant to replacing the T3200M. Each time they come by, they reset it, and "prove" to me that its behaving fine. Whatevs.

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Neighbour
I installed it the Wi-Fi extenders about a month ago and in the last couple of weeks, it keeps asking for Wi-Fi password then saying incorrect password when it is correct. We’ve tried changing the password and restarting modem and extenders, it doesn’t help. Any ideas? Frankly don’t have time to do a 1hr phone call with support only to have to have a tech out to rectify.
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Community Power User
Community Power User

What type of devices are you seeing this on? (type of phone, computer, Mac, etc)


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Neighbour

MacBook, Iphones, Ipads.  Everything says incorrect password.  It will sometimes connect for a while then disconnect after a few minutes sometimes an hour.

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Neighbour

iPhone 8, iPhone 7, 2018 MacBook Air, 2019 iPad Air, 2017 iPad, 6th gen iPod are what disconnects.  Our Globe brand wi-fi light bulbs are also offline can't seems they can't connect as well.

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Community Power User
Community Power User

There is already a running discussion for this >>> https://forum.telus.com/t5/Internet-Home-Phone/Telus-Boost-Network-Connection-Dropping-on-iPhone-XR-...


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Connector
The Globe brand WiFi bulbs only work on a 2.4 Ghz frequency. If you disable SmartSteering on the main router and connect you phone/ipad you should be able to connect to the bulb.

I've noticed if the bulb is off, it will tell you the bulb is off line. Once the bulb comes on, it will show online. This all assuming the bulb has been initially set up.
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Resident

omg, literally the same issue for only one of the devices (mackbook pro) at home. wifi connection just keeps dropping only for this specific laptop. There doesnt seem to be any clear cut solution here tho 😥

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Resident

I have the same problems ....I keep dropping connection with TELUS wifi boost and my iPhone XR....and other Apple devices.

 

oddly no problem on android devices....

 

 

gets better...get TELUS home security.....only to find out the TELUS booster wifi is spotty and the mobile phone connection also with TELUS when away is also not reliable....makes me wonder if TELUS has there act together.

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Friendly Neighbour

So my problem is solved... finally had the T3200M replaced with the Arcadyan, which meshes with the boosts.  (Actually replaced it because could not get it to go over 350Mb when I was on 750.)  Have not had the dropping issues since. Also seems to better handle the IoT devices that can't jump frequencies.

 

Anyway - not sure if we confirmed this, but are all of you on T3200s?

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Connector

Yes, I'm using the T3200M as well. most of my devices are connected to it instead of the Boost as there seemed to be too many problems staying connected. I was thinking of changing routers as well.

 

I was thinking of going to this one, https://www.staples.ca/products/317890-en-asus-rt-ac68u-dual-band-ac1900-wi-fi-gigabit-router as I've got one at work and it just flat out works.

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Friendly Neighbour

But if you are using wireless Optik TV you still need to keep the T3200 radio active. I think that's part of the problem.