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Synology NAS with Telus Wi-Fi Hub: connection refused




I am helping a friend setting up a new Synology NAS. It is a DS220j. I was able to setup the NAS in my own house. Now when I bring it to my friend's house and plug it to the router, it turns on, acquires an IP address but it is impossible to connect to it through the web browser, I have a connection refused error.

I have checked on the admin portal of the modem (, I can see that the NAS has an assigned IP Address, I have turned all the firewalls OFF (IPV4 and IPV6) and even with that I cannot connect to the web UI of the NAS and I have the following message:

This site can’t be reached refused to connect.


Checking the connection
Checking the proxy and the firewall


This is really strange. I have been having lots of Synology NAS using multiple types of modems and never encountered that kind of issue. I really don't know what to do.


Thanks for your help. 



Are you connecting with http or https? I've configured my NAS to only accept https connections and when I try to connect with http I get connection refused.


@Emmanuel1560 Wrote: refused to connect.


Remember that to get to the DSM interface not only do you need the IP address, you need the port as well.

The standard port to connect to the DSM interface on a HTTP connection is 5000, so in your case it would be, and for a secure HTTPS connection you would need to utilize port 5001, or Cheers...


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