Sorry didn’t let me put a message body.
I signed up for service 15 months ago.
The house already had some old Nokia white box without a sfp.
When they installed services they gave me a new router but left the ont as-is.
Months later I wanted to plug the sfp module into my router and realized my ont isn’t capable.
I called to get it replaced but they said it will cost me a service fee to replace. Even though they didn’t replace it to begin with.
How do I get Telus to replace the ont like they should have when I first signed up for services?