cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Recycle e-Mail Address

jbtelus
Neighbour

Would anyone know the Telus policy on recycling old e-mail addresses?  Do they do it, if so after how long?

1 ACCEPTED SOLUTION

A-B
Community Manager
Community Manager

Hey! If it's within the first 20 days, a full restoral can be done, within 18 months we can restore but no messages/data can be recovered. Obviously both options can only be done for the same customer who initially had the mailbox. After 18 months it's not doable at all, and no they won't be recycled. 

View solution in original post

4 REPLIES 4

jbtelus
Neighbour

Would anyone know the Telus policy on recycling old e-mail addresses?  Do they do it, if so after how long?

A-B
Community Manager
Community Manager

Hey! If it's within the first 20 days, a full restoral can be done, within 18 months we can restore but no messages/data can be recovered. Obviously both options can only be done for the same customer who initially had the mailbox. After 18 months it's not doable at all, and no they won't be recycled. 

jbtelus
Neighbour

Thank you, A-B.  Just the detail I was hoping for.

A-B
Community Manager
Community Manager

Hey no worries. Sorry for the late reply!